Coco Fibre

We use a variety of courier services for delivery, primarily Fastway Couriers and Australia Post.

Order Dispatch:
We dispatch all orders within 1-2 working days. Orders to major cities typically arrive within 2-3 working days. Orders to rural areas usually arrive within 5-10 working days.

Packaging:
Orders weighing 200 grams or less will be sent in a standard Australia Post envelope. Orders weighing over 200 grams will be sent using a courier service.

Please Note:
Despite these estimated delivery times, we DO NOT guarantee that deliveries will arrive at the specified time or date. We always strive to fulfill your order promptly, but delivery times are ultimately dependent on the courier service. Please allow adequate time for your order to arrive.

Tracking and Signature

Tracked Deliveries:
All our deliveries are tracked, which allows you to track your parcel in real-time.

Contact-Free Delivery:
Your package may be left in a safe place. If you are unavailable at the time of delivery, some couriers may leave a calling card for you to arrange a suitable delivery time. Deliveries can arrive at any time between 7am to 6pm. Unfortunately, we are unable to specify exact delivery times.

Important Reminder:
Please do not request a specific delivery time or for the courier to contact you prior to delivery. This is not possible. Most couriers will take photographs as proof of delivery when leaving packages.

Authority to Leave (ATL)

If desired, you may grant Authority to Leave (ATL) your parcel at the door or another location of your choice during the online checkout process. Most couriers have already implemented the ATL process due to contact-free deliveries.

Proof of Delivery:
For your protection, most couriers take photographs of items left at the delivery location.

Shipping to Western Australia and Tasmania

Importation Rules:
It is the responsibility of each customer to be aware of their state’s import rules for seeds/plant matter. Please consult the following links for your state's biosecurity restrictions on importing seeds:

• Guide to importing in WA
• Guide to importing in Tasmania
  

Responsibility for Fees:
We accept no responsibility for any inspection fees or fines incurred due to customers importing seeds that require quarantine inspections or that violate state import rules.