Shipping policy
Shipping Policy – Australian Wheatgrass
Live Rates – Weight & Destination Based
Shipping is automatically calculated at checkout based on your order’s weight and delivery address. We use real-time rates from Australia Post and other carriers to provide the most accurate cost.
Handling Time
Orders are packed and dispatched within 0–2 business days (Monday–Friday).
Estimated Delivery Time
Transit times depend on your location:
- Metro areas: usually 2–3 business days
- Regional/rural areas: 5–10 business days
- WA & TAS: may take longer due to state biosecurity inspections
Tracking
All orders include tracking. You’ll receive an email with your tracking link once your parcel has shipped.
Authority to Leave (ATL)
Couriers may leave parcels in a safe place if you are not home. Please provide delivery instructions at checkout if you prefer otherwise.
Pickup Option (Warehouse - Riverstone, NSW)
Customers can select “Pick up” as a shipping option during checkout. Please allow us 1-3 days to have your order ready and wait for us to contact you to confirm and arrange a suitable pickup time.
Do not come to our warehouse without an appointment — pickups are strictly by arrangement only.
Biosecurity (WA & TAS)
Certain seeds are restricted under state biosecurity laws. Customers are responsible for ensuring products comply with local regulations. Please check with the WA Department of Primary Industries and Regional Development or Tasmanian Department of Primary Industries, Parks, Water and Environment before ordering.